Off Grid wants to ensure you get your purchased item/s within a reasonable time frame! So we will do our best to get your gear to your asap!
All orders will be dispatched the following working day of purchase.
Orders made on a Friday will be dispatched on the following Monday.
All UK orders will be shipped using Royal Mail 2nd class (£2.90)
Which usually arrives within 2-3 working days.
All European orders will be shipped using Royal Mail Tracked and Signed for (£10.00)
Which usually arrives within 3-4 working days.
All International orders will be shipped using Royal Mail International Tracked & Signed for (£15.90)
Which usually arrives within 5-7 working days.
For questions regarding bigger orders, please email us: email@example.com
The SG team want you to be 100% happy with what you are purchasing!
So if you are not happy with your purchased item (with the fit, change of mind, faulty item or if it was a gift) we want to change that and make you happy with your SG gear, please email us at: firstname.lastname@example.org with your order number and details of the item your wishing to return/exchange, you can return the item within 25 days of the purchase date (on your order confirmation form).
Keeping in mind to be eligible for a refund/exchange all items must be unworn with tags still on and in the original packaging you received them in.
You can post all returns (we recommend with tracking & signing as your returning the item at your own risk & costs) to the address provided by us on request;
Snow Grenades don't want to upset our customers! so please post your return with a tracking number and signature, We will not be held liable for any items damaged or lost in transit, until we receive the returned item/s it/they remain your responsibility, we hold the right to withhold all refund payments.